Lagomya User Agreement

Last Updated: 01.07.2026

1. Parties

1.1. This User Agreement (“Agreement”) is entered into between natural persons who create a membership through the Lagomya website and the Lagomya mobile, desktop, and VR applications (collectively referred to as the “Platform”) (“User”) and Metaverse Software Information Technologies Trade Limited Company (“Metaverse” or “Lagomya”), a company established at Üniversiteler Mahallesi İhsan Doğramacı Bulvarı ODTÜ Teknokent İkizler Binası K1-4A Çankaya/Ankara/Türkiye.

1.2. Lagomya and the User shall each be individually referred to as a “Party” and collectively as the “Parties.”

1.3. Users who create a membership through the Lagomya website or applications and benefit from the services offered on the Platform shall be deemed to have read, understood, and accepted this entire User Agreement.

2. Definitions

The following terms used in this User Agreement shall have the meanings set forth below, unless expressly stated otherwise:

Metaverse: Metaverse Software Information Technologies Trade Limited Company, established at ODTÜ Teknokent Üniversiteler Mahallesi İhsan Doğramacı Bulvarı İkizler Binası K1-4A Çankaya/Ankara/Türkiye.
Lagomya: The digital platform belonging to Metaverse Software Information Technologies Trade Limited Company, designed to support users’ mental well-being. Lagomya offers expert consultations, relaxation practices, mini-games, psychoeducational content, and live events.
Platform: All digital access channels of Lagomya, including the Lagomya website, mobile applications, desktop applications, and virtual reality-compatible versions.
User: The natural person who becomes a member of the Platform and uses the Platform for personal purposes. A Client is a subset of a User.
Client: The User who purchases a Session or Session Package through the Platform for a fee and receives Remote Health Service or Consultancy Service from a Provider.
Provider: A person who has created a profile on the Platform, is authorized to provide services under applicable legislation, and holds one of the following titles: (i) Psychiatrist: a healthcare professional who has graduated from a faculty of medicine and completed specialty training in mental health and diseases pursuant to Law No. 1219; (ii) Clinical Psychologist: a healthcare professional who has completed a bachelor’s degree in psychology followed by a master’s degree in clinical psychology and holds the title of “Clinical Psychologist” pursuant to Additional Article 13 of Law No. 1219; (iii) Other Provider/Specialist: a person who has received education in psychology, guidance and counseling, nutrition-dietetics, or related fields, is not considered a healthcare professional, and provides support in general well-being, awareness, coping with stress, and psychoeducation.
Therapist: A general term used in this Agreement to collectively refer to Providers holding the titles of Clinical Psychologist and Psychiatrist.
Health Service: The Remote Health Service provided by a Psychiatrist or Clinical Psychologist that qualifies as a health service under applicable legislation.
Remote Health Service: The remote health service in the field of mental health, provided in accordance with the Regulation on the Provision of Remote Health Services and USBS standards, through the meeting of the Client and a Psychiatrist or Clinical Psychologist via the Platform.
USBS: The Remote Health Information System operated by the T.R. Ministry of Health. Lagomya provides the Remote Health Service under USBS authorization.
Consultancy Service: The support service focused on general well-being, personal awareness, and psychoeducation, provided by an Other Provider/Specialist, which does not qualify as a health service. No diagnosis, treatment, or medication is provided or recommended within the scope of this service.
Session: A one-on-one online meeting of limited duration, conducted through the Platform between the Client and the Provider, which constitutes either a Remote Health Service or a Consultancy Service depending on the Provider’s title.
Session Package: A package that the Client may purchase, comprising 1 (one), 2 (two), 4 (four), or 8 (eight) Sessions, containing a specified number of Session rights and subject to the validity periods set forth in this Agreement.
Appointment: The meeting reserved by the Client with a specific Provider on a specific date and time in order to use the purchased Session right.
Instant Appointment: An Appointment for which the Client makes payment less than 1 (one) hour before the meeting time.
Distance Sales Agreement: The distance sales agreement between the Client and the Provider offering services through the Platform, governing the rights and obligations of the Parties in relation to the purchase and provision of a Session or Session Package, in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.
Content: All digital content offered within Lagomya, including relaxation practices, mini-games, psychoeducational materials, audio-visual elements, events, and similar materials.
Avatar: The customizable digital character created by the User to represent themselves within Lagomya.
Virtual Reality (VR): The technology that enables the User to experience Lagomya in a more immersive manner through a compatible virtual reality (VR) device. The use of VR is not mandatory.
Personal Data: Any information relating to the User as defined under Law No. 6698 on the Protection of Personal Data.
Subscription: The Free, Monthly, or Annual plan that the User subscribes to in order to access all or part of the Content offered on the Platform.
User Agreement: This document together with the additional policies and rules published on the Platform.
Effective Date: The date on which the User becomes a member of the Platform or first uses the Platform.

3. Subject of the Agreement

3.1. The subject of this Agreement is to determine the procedures and principles regarding the use of the Lagomya Platform, and the terms and conditions under which the User may benefit from the digital content and experiences offered on the Platform, as well as the Remote Health Service and Consultancy Service offered under USBS authorization, in accordance with the terms and conditions set forth herein.

3.2. This Agreement does not constitute a sales agreement between the Parties; the terms and conditions relating to the purchase of a Session or Session Package shall be separately governed by the Distance Sales Agreement to be entered into between the Client and the Provider. For the avoidance of doubt, any service received by the Client from a Provider outside the Platform, without Lagomya’s knowledge, is not covered by this Agreement.

3.3. The purpose of this Agreement is not to encourage or promote resorting to online services instead of in-person treatment in emergency situations. In emergency situations, the nearest healthcare institution or the 112 Emergency Call Center must be contacted immediately.

3.4. Lagomya’s digital content may be modified, developed, or removed over time.

3.5. The Remote Health Service, on the other hand, is provided under USBS authorization, in accordance with applicable legislation.

4. Information Regarding Providers

4.1. Psychiatric assessment and treatment is a health service provided solely by a Psychiatrist who has graduated from a faculty of medicine and specialized in mental health and diseases. The Psychiatrist determines the appropriate treatment method by assessing the Client’s health condition; such methods may include psychotherapy and medication.

4.2. A Clinical Psychologist is a healthcare professional licensed by the T.R. Ministry of Health. The service provided by a Clinical Psychologist qualifies as a Health Service. Clinical Psychologists conduct psychological assessments using objective and projective measurement tools, observation, and interview techniques; in cases of illness, they may only perform psychotherapy applications based on the diagnosis and referral of the relevant specialist physician.

4.3. Other Providers/Specialists are not considered healthcare professionals. The services provided by such persons do not qualify as a Health Service and are limited to providing support regarding individuals’ general mental well-being, awareness, coping with stress, and personal development.

4.4. The service provided by an Other Provider/Specialist does not, under any circumstances, constitute psychological counseling, medical assessment, therapy, or a session; no diagnosis is made, no treatment is applied, and no medication is recommended to the Client during the meeting. Should the Client request otherwise, the meetings within the scope of the purchased Session Package shall be cancelled by Lagomya without a refund.

5. Rights and Obligations of the Parties

5.1. In order for the User to purchase a Session or Session Package through the Platform, the User must accept this Agreement and provide the requested information accurately and up to date. Persons wishing to use the Platform must be at least 18 (eighteen) years of age. A User who provides false or outdated information shall be personally liable for any damages arising therefrom.

5.2. Lagomya is an intermediary service provider that facilitates, in an electronic environment, the User’s purchase of Remote Health Service or Consultancy Service from a Provider of the User’s own choosing through the Platform.

5.3. The content available on the Platform shall not be regarded as a diagnosis, assessment, or treatment recommendation and does not constitute advice. The Client acknowledges that the treatment, support, information, and advice provided during a Session are solely the personal and professional opinions of the relevant Provider, and that Lagomya is not liable for any damages that the Client or third parties may incur as a result of such opinions.

5.4. Lagomya assumes no responsibility for the methods, medications, or their possible side effects used during the Client’s treatment or consultancy process. All medical assessment, diagnosis, and treatment decisions are exclusively within the authority and responsibility of the relevant Provider.

5.5. It is acknowledged that no medical diagnosis or treatment shall be applied and no prescription shall be issued on the Platform by Providers other than a Psychiatrist, and that the Client shall not be directed to obtain prescription medication. Should the Client insist otherwise, the service may be terminated by the Provider; the Client shall not make any claim against Lagomya on this basis.

5.6. Lagomya does not guarantee the accuracy of any information, advice, diagnosis, or treatment provided within the Sessions conducted between the Client and the Provider, and shall not be held liable for any damages arising from such content.

5.7. The Client acknowledges that Lagomya is not liable for any damages that may arise from unauthorized access to data shared with the Provider.

5.8. The User acknowledges that, in the event the User has obtained services by providing false personal information, the User shall indemnify Lagomya for all direct and indirect damages incurred as a result thereof.

5.9. The User acknowledges that Lagomya may temporarily suspend the service due to technical maintenance and development work on the Platform.

5.10. The User is solely responsible for the adequacy of the hardware and internet connection used to access the Platform, and acknowledges that Lagomya bears no liability in the event the User is unable to access the services for such reasons.

5.11. The User undertakes to use the Platform in compliance with applicable legislation, general moral principles, and public order.

5.12. The User acknowledges that they may manage their commercial electronic communication preferences through the Platform.

5.13. Metaverse is obliged to operate the Platform in compliance with applicable legislation.

5.14. Metaverse reserves the right to modify, update, suspend, or discontinue the Platform content and the services provided at any time.

5.15. In the event the User violates the provisions of this Agreement, any and all legal and criminal liability arising therefrom shall belong to the User.

5.16. Each User may open only one account; duplicate accounts may be closed by Lagomya without any prior warning.

5.17. The User is obliged to select a username in accordance with general moral principles and in a manner that does not violate the rights of third parties.

5.18. The Remote Health Service and Consultancy Service provided are personal to the Client.

5.19. The Session Packages offered on the Platform are allocated solely for the individual use of the relevant Client; this right of use may not be transferred, shared, or allocated for use by any third party or another person.

6. Services Provided by Lagomya

6.1. Lagomya is a digital platform designed to support Users’ mental well-being, providing access to expert consultations, relaxation practices, mini-games, psychoeducational content, and live events.

6.2. Lagomya provides technical infrastructure services and does not guarantee that the Platform will be uninterrupted, error-free, or continuously accessible. The services may be temporarily suspended due to maintenance, updates, or technical necessities.

6.3. Live events and content offered on the Platform may be subject to certain time, capacity, or access conditions. Lagomya reserves the right to cancel or postpone events or modify their content.

6.4. Lagomya may update the Platform’s features, content, and terms of use without prior notice in order to improve the User experience.

6.5. The User is obliged to consider their own physical and psychological condition while using the Platform. Lagomya shall not be held liable for any individual effects arising from the use of the Platform.

6.6. All liability relating to the use of the Platform belongs to the User within the framework of the provisions of this Agreement.

7. Subscription Plans

7.1. Lagomya may offer different Subscription plans, namely Free, Monthly, and Annual, to enable Users to access all or part of the Content offered on the Platform (“Subscription”).

7.2. The scope of Content accessible to the User may vary depending on the Subscription plan; Users under the Free plan may only access Content designated by Lagomya as free, whereas Users holding a Monthly or Annual Subscription may access additional Content designated by Lagomya within the scope of the Subscription.

7.3. The Free Subscription plan enables the User to access the basic Content offered on the Platform without any charge and shall continue to be offered indefinitely. The Monthly and Annual Subscription plans are paid plans offered in addition to the Free plan, in order to provide Users who so wish with access to expanded Content.

7.4. The User is not obliged to switch to a Monthly or Annual Subscription plan and may continue to use the Platform under the Free plan. The fees, scope, and content of the Monthly and Annual Subscription plans shall be determined by Lagomya and may be updated from time to time as announced on the Platform; Lagomya reserves the right to make such changes to fees and scope.

7.5. Subscription fees may be automatically renewed at certain periods depending on the plan purchased (Monthly/Annual). The renewal period, cancellation, and refund conditions shall be separately announced on the Platform once the paid Subscription plans become active.

7.6. Lagomya may, in the future, act as an intermediary for the sale of third-party products or services through the Platform. For the avoidance of doubt, such third-party sales are not part of the Subscription and are not active as of the effective date of this Agreement; should such sales become active, the relevant terms and conditions shall be separately regulated.

8. Sessions and Session Packages

8.1. The Client shall freely select, at their own discretion, the Provider from whom they will receive services through the Platform, by reviewing the area of expertise, experience, and other information available in the Provider profiles.

8.2. The Client may choose from Session Packages of 1 (one), 2 (two), 4 (four), or 8 (eight) Sessions. Each Session with a Clinical Psychologist or Other Provider/Specialist lasts 50 (fifty) minutes, while each Session with a Psychiatrist lasts 30 (thirty) minutes. The content and prices of the Session Package may vary depending on the type of service and the Provider.

8.3. Should the Session Package prices change before the purchase process is completed, the Client acknowledges that they shall be bound by the price current at the time of purchase.

8.4. Each Session included in a Session Package must be used within 6 (six) months from the date of purchase. The Client will receive a reminder notification 1 (one) month before the expiration of the applicable usage period if any Sessions remain unused. Any Session not used within the applicable period shall expire, and, without prejudice to the provisions of Article 9, no refund or extension of the validity period may be requested.

8.6. The rights under a Session Package are personal to the Client and may not be transferred to another User or account, sold, or exchanged.

8.7. The Client may purchase a gift Session Package through the Platform. In such case, Lagomya shall send the link providing access to the relevant package to the email address of the recipient specified by the Client. In order for a gift package to be refundable, no use whatsoever must have been made within the scope of the package.

9. Appointments, Cancellation and Refunds

9.1. The Client may request an Appointment through the Platform for any desired date and time. An Appointment may be cancelled or rescheduled provided that notice is given at least 24 (twenty-four) hours prior to the Appointment time.

9.2. In the event of cancellations made less than 24 hours prior to the Appointment time, or in the event the Client fails to attend the Appointment (no-show), the relevant Session shall be deemed used; no refund, additional time, or additional Session shall be provided.

9.3. The Client is entitled to cancel an Appointment up to 2 (two) times within the same Session Package. Should this right be exceeded, Lagomya may reject further cancellation requests.

9.4. Should the Provider cancel the Appointment due to force majeure or a reasonable justification, the Client shall be offered a new Appointment opportunity, or the relevant Session right shall be credited back to the Client’s account.

9.5. The Client may not exercise the right of withdrawal for services provided within the scope of an Instant Appointment; the fee paid for an Instant Appointment shall not be refunded under any circumstances.

9.7. In the event a change of Provider becomes necessary for reasons beyond the Client’s preference, such as the Provider’s departure from the Platform, a new Provider shall be recommended to the Client by Lagomya. The Client may continue with the recommended Provider or a Provider of their own choosing, or may request a refund for the fee of their unused Sessions.

9.8. Right of Withdrawal: The Client may request a refund, without justification and without any penalty, for unused Sessions within 14 (fourteen) days from the date of purchasing the Session Package (“Withdrawal Period”).

9.9. Refund Period: Following the expiration of the Withdrawal Period, the Client may request a refund for any unused Sessions within 30 (thirty) days (the “Refund Period”). In such a case, any Sessions already used shall be valued at the non-discounted standard per-session price, and the difference between such amount and the discounted Session Package price shall be deducted from the refund amount as a contractual penalty.

9.10. Upon the expiry of the 30 (thirty)-day Refund Period, the Client shall no longer be entitled to request any refund for unused Sessions.

9.11. The Client may not, under any circumstances, request a refund for used Sessions.

9.12. Refund requests shall be submitted in writing to support@lagomya.com and shall be evaluated and finalized within a reasonable period from the date of submission.

9.13. Should the Client voluntarily terminate their membership, the provisions of this Article 9 shall apply with respect to any unused Session rights.

9.14. Refunds shall be made solely through the payment method used for the original payment.

10. Payment and Pricing

10.1. The Client may pay the fees for a Session or Session Package via credit card, debit card, or other payment methods offered by Lagomya.

10.2. The Provider has authorized Lagomya to collect, in the Provider’s own name and on the Provider’s own account, the fees payable under the Agreement, and the Client’s payment obligation shall be discharged upon payment being made to Lagomya in its capacity as representative.

10.3. In the event of an error in the service or price information available on the Platform, an update or cancellation of the service may be made following appropriate notification, in a corrected form.

10.4. In the event expired discount codes are used, or the same code is used multiple times, Lagomya reserves the right to claim the relevant amount from the User together with statutory interest.

11. Emergency and Crisis Protocol

11.1. The purpose of this Agreement is not to encourage resorting to online services instead of in-person services in situations requiring emergency medical or psychological intervention. Should the Client believe they are experiencing an emergency situation such as suicidal ideation, risk of harm to self or others, panic attack, or seizure, they must immediately call the 112 Emergency Call Center or contact the nearest healthcare institution.

11.2. Should the Provider anticipate that the Client is in a state of risk that may require emergency intervention, such as suicidal ideation, thoughts of harming self or others, panic attack, or seizure, such situation shall be immediately reported to Lagomya in writing; the Provider shall also advise the Client to contact the nearest healthcare institution.

11.3. As the risky circumstances exemplified within the scope of this Article may require emergency medical intervention, remote service provision may be insufficient to meet the minimum medical standards; in such cases, the service provided to the Client may be terminated, and the Client may be temporarily or permanently barred from using the Platform.

11.4. Except for Clients under the age of 18 for whom valid explicit consent has been given by their parents, should the Provider notify Lagomya that the Client is under the age of 18 or belongs to a group of persons for whom online services are not recommended, the relevant service shall be immediately terminated and the Client’s membership shall be reviewed.

12. Special Provisions Regarding Remote Health Service (USBS)

12.1. Lagomya carries out an intermediary activity, in compliance with the Regulation on the Provision of Remote Health Services and the directives and standards of USBS, with respect to the Remote Health Service provided by Providers holding the title of Psychiatrist or Clinical Psychologist.

12.2. The Parties acknowledge that Lagomya’s role in this respect consists solely of providing a technical intermediary service that brings together the Client and the Psychiatrist/Clinical Psychologist in an online environment within the framework of USBS, and that the relevant Provider is solely responsible for the medical/psychological assessment, diagnosis, or treatment provided.

12.3. The Client may access the Remote Health Service only through the account created on the Platform.

12.4. Should the Provider have doubts as to the Client’s identity, the Provider may request that the Client display an official identification document via camera. Should this request not be fulfilled, the Provider shall be entitled not to commence the Remote Health Service or to terminate an ongoing service; in such case, no refund shall be made.

12.5. The Client acknowledges having been informed of, and having understood, the following matters prior to receiving the Remote Health Service:

that the Psychiatrist/Clinical Psychologist will not be physically present in the same environment as the Client during the provision of the service,
that the Remote Health Service is not an exact substitute for in-person health services,
that the Remote Health Service may not be used in a manner that would disrupt an ongoing treatment,
that in the event of a medical emergency, the nearest emergency service must be contacted instead of the Remote Health Service,
that no audio or video recording of the meeting shall be made without the explicit consent of the Parties; however, health records required to be kept pursuant to applicable legislation shall be transferred to USBS,
that camera and microphone access to the Platform must be granted in order for the service to be initiated.

12.6. It is acknowledged that no medical diagnosis or treatment shall be applied and no prescription shall be issued on the Platform by Providers other than a Psychiatrist, and that the Client shall not be directed to obtain prescription medication.

12.7. In matters not regulated under this Article 12, the other provisions of this Agreement shall apply by analogy.

13. Intellectual Property Rights

13.1. The overall appearance and design of the Lagomya Platform (including the website, mobile applications, desktop applications, and VR-compatible versions), as well as all information, text, visual, audio, and audio-visual elements, software, source and object codes, algorithms, 3D models, avatars, scenes, animations, mini-games, psychoeducational content, graphics, icons, videos, logos, trademarks, domain names, user interfaces, technical data, computer software, and the business method and business model applied, contained in or used on the Platform, and all intellectual and industrial property rights and license rights relating thereto, belong exclusively to Metaverse Software Information Technologies Trade Limited Company.

13.2. All content available on the Platform is protected under Law No. 5846 on Intellectual and Artistic Works, Law No. 6769 on Industrial Property, and other relevant legislation. The User may not, without the written consent of Metaverse, copy, reproduce, modify, distribute, publish, reverse engineer, use for commercial purposes, or transfer to third parties any such content.

13.3. The Platform, in whole or in part, may not be used in any other digital environment, website, application, or platform without the express written consent of Metaverse.

13.4. The Platform may contain trademarks, logos, service marks, or other distinctive elements belonging to third parties or institutions. All rights over such elements belong to their respective rights holders and may not be used by the User in a manner that infringes such rights.

13.5. Should the User act in violation of the provisions of this Article and infringe the intellectual and/or industrial property rights of Metaverse or third parties, Metaverse reserves the right to claim any and all direct and indirect damages arising from such infringement and to resort to legal and criminal remedies.

13.6. The User is granted a limited, non-transferable, and non-exclusive right of use to use the Platform solely for personal use within the scope of this User Agreement; this right shall not, under any circumstances, be deemed a transfer of intellectual property rights.

14. Privacy and Protection of Personal Data

14.1. Metaverse Software Information Technologies Trade Limited Company (“Metaverse”) processes and protects the personal data belonging to Users using the Lagomya Platform (the www.lagomya.com website, mobile applications, and other digital environments) in compliance with Law No. 6698 on the Protection of Personal Data and other applicable legislation.

14.2. Detailed information regarding the processing and protection of Users’ personal data may be accessed through the Privacy Policy and the Personal Data Processing Disclosure Text available on the Lagomya Platform.

14.3. Personal data shared with Metaverse by the User in connection with the use of the Lagomya Platform, such as name-surname, username, contact information (phone number, email address), and technical usage information, and similar personal data, shall be kept confidential and shall not be shared with third parties except as permitted under the exceptions set forth in the Law on the Protection of Personal Data (KVKK).

14.4. Should the User contact Metaverse through the Lagomya Platform for the purpose of a support request, feedback, question, suggestion, or complaint, the personal data shared during such communication shall be processed solely for the purposes of evaluating and responding to the request and carrying out the necessary procedures.

14.5. The Client acknowledges, declares, and undertakes having been informed that special categories of personal data, including health data, may be processed within the scope of the Remote Health Service or Consultancy Service, and that they provide explicit consent to such processing activity.

14.6. The Client acknowledges that they shall not make an audio or video recording during a Session and shall not share any such recording with third parties in any manner; and that they shall indemnify Lagomya for any damages incurred as a result of a breach of this obligation.

15. Rights Granted by the User

15.1. In consideration of benefiting from the Lagomya Service, the User grants permission for the Platform to use the processing power, bandwidth, and storage capacity of the device used, for the duration of the service, in order for the service to be provided in a technically feasible manner.

15.2. The selection, presentation, and placement of Content accessed within any part of the Lagomya Service may be affected by Lagomya’s technical requirements, user experience preferences, and commercial and operational factors, including agreements made with third parties.

15.3. Any feedback, opinion, idea, or suggestion submitted by the User to Metaverse in connection with the Lagomya Service shall not be deemed confidential; Metaverse may use, reproduce, and implement such feedback in its services without any time or medium limitation and free of charge. Feedback shall be considered as User Content.

16. User Principles and Unacceptable Uses

16.1. Lagomya is a platform offering digital experiences aimed at supporting the mental well-being of users, along with a Remote Health Service provided under USBS authorization. In order for Lagomya to operate as a safe, respectful, and sustainable environment, Users are required to comply with the principles set forth below.

16.2. By using the Platform, the User declares that they accept these User Principles.

16.3. The User may not engage in the following acts:

a) Copying, redistributing, reproducing, recording, transferring, publicly performing any part of the Lagomya Service or the Content, or otherwise using it in a manner that infringes intellectual property rights;
b) Reverse engineering, decompiling, disassembling, or creating derivative works from the Lagomya Service, the Content, or any part thereof;
c) Circumventing any technology used to protect the Lagomya Service or the Content;
d) Manipulating the Service using a bot, code, or any other automated process;
e) Sharing their password with another person or using another user’s username and password;
f) Crawling the Platform or collecting information through any other automated method (including bots, scrapers, spiders);
g) Contacting a Provider through social media accounts or outside the Platform without the Platform’s permission;
h) Requesting money, sharing bank account information, or engaging in similar acts for the purpose of obtaining financial benefit from, or providing financial benefit to, a Provider;
i) Sharing offensive, abusive, degrading, pornographic, threatening, or obscene content;
j) Spreading malicious software, viruses, or similar content, or harassing or bullying other users;
k) Impersonating or making false/misleading statements regarding their connection with another user, person, or organization;
l) Engaging in unsolicited bulk mail (spam), chain mail, or advertising, promotion, or sales activities not expressly authorized by Lagomya.

16.4. You acknowledge and agree that the publication of any User Content that violates (or that Lagomya reasonably believes violates) these User Principles may result in the immediate termination or suspension of your Lagomya account. You further agree that Lagomya may reclaim your username under circumstances that we deem reasonable, including where you have violated the Agreements.

16.5. Your password protects your user account, and it is solely your responsibility to keep your password confidential and secure. You understand that you are responsible for any use of your username and password on the Service, including any unauthorized use. Should your username or password be lost or stolen, or should you believe that a third party has gained unauthorized access to your account, you must notify us immediately and change your password as soon as possible.

17. Force Majeure

17.1. In the event of circumstances legally deemed to constitute force majeure, Metaverse shall not be under any legal or criminal liability for the late, incomplete, or non-performance of its obligations under this Agreement. In such circumstances, Metaverse shall be entitled to suspend the Lagomya Platform services, and no delay, incomplete performance, non-performance, or default shall be deemed to have occurred, and no compensation of any kind may be claimed from Metaverse for such circumstances.

17.2. Force majeure shall be deemed to include, without limitation, natural disasters, epidemics, war, rebellion, insurrection, strikes and lockouts, public authority decisions, disruptions in communication infrastructure, internet and server failures, power outages, cyberattacks, system maintenance, improvement, or update works, and adverse weather conditions, and any other inevitable events occurring beyond the reasonable control of the relevant party and that cannot be prevented despite the exercise of due diligence.

18. Amendments to the Terms of the Agreement

18.1. Metaverse Software Information Technologies Trade Limited Company (“Metaverse”) reserves the right to modify, update, or repeal the provisions of this Agreement at any time, without prior notice, through the Lagomya Platform (the www.lagomya.com website, mobile applications, and other digital channels). Amendments made shall be binding upon all Users as of the date they are published on the Lagomya Platform.

18.2. The provisions of this Agreement may not be amended by the unilateral declaration of the User.

18.3. The User may not, without the written consent of Metaverse, assign or transfer, in whole or in part, the rights and obligations arising from this Agreement to third parties.

18.4. The failure or delay of either Party in exercising any right under this Agreement shall not be deemed a waiver of such right and shall not preclude the future exercise of such right.

19. Service Limitations and Changes

19.1. Metaverse shall use reasonable efforts to ensure the proper continued functioning of the Lagomya service. However, certain technical difficulties, maintenance or testing, or updates required to reflect changes in applicable laws and regulatory requirements, may from time to time result in temporary interruptions. Metaverse reserves the right to regularly and at any time, temporarily or permanently, modify or remove the functions and features of the Lagomya Service, without any liability to you except where prohibited by law, and with prior notice where possible, due to reasons such as: the actual interruption, alteration, or termination of the Lagomya Service or any function or feature thereof; the need to repair, maintain, or improve existing functions or features, or to add new functions or features to the Service; the application of advances in science and technology to ensure the functionality or security of the Service; and legal and regulatory reasons.

19.2. You understand, agree, and acknowledge that Metaverse, while having no obligation to do so, shall use reasonable efforts to maintain, support, upgrade, or update the Service, or to provide certain or all content through the Service. Lagomya and/or the owners of any Content may remove such Content at any time without notice. This provision shall apply to the extent permitted by applicable law.

20. Termination of the Agreement

20.1. This Agreement shall remain in effect until the User voluntarily cancels their membership, or until the User’s membership is terminated by Metaverse Software Information Technologies Trade Limited Company (“Metaverse”), the owner of the Lagomya brand.

20.2. Either Party may terminate this Agreement at any time, unilaterally, without stating any reason, and without payment of compensation; in such case, the provisions of Article 9 shall apply with respect to unused Session rights.

20.3. Metaverse shall be entitled to suspend or terminate the User’s membership and to pursue legal action and follow-up rights, should the User violate any provision of this Agreement.

20.4. Metaverse may temporarily suspend the User’s membership or immediately terminate this Agreement without complying with any termination notice period, in the presence of the circumstances listed below and similar circumstances constituting a violation of applicable legislation. In such case, Metaverse’s legal rights and claims of any kind are reserved. The following circumstances are examples of grounds for termination or suspension:

The User acting in violation of the provisions of this Agreement, the User Principles, or other rules relating to the Lagomya Platform,
The User providing false, misleading, or incomplete information through the Lagomya website, web panel, or applications,
The Lagomya Platform being used in a manner contrary to law, morality, or its intended purpose,
It being determined that a single account is being used by multiple persons, or that the same User holds multiple accounts,
It being determined that malicious software, bots, automation, or similar methods are being used,
It being determined that the User is not a real person or that the account information does not reflect the truth.

21. Governing Law and Competent Court

21.1. Turkish Law shall apply to the implementation and interpretation of this Agreement and to any legal dispute that may arise within the scope of this Agreement.

21.2. The Courts and Enforcement Offices of Ankara (Central), Republic of Türkiye, shall have jurisdiction over any dispute arising from or in connection with this Agreement.

21.3. No provision of this Agreement shall eliminate the Client’s rights arising from Law No. 6502 on the Protection of Consumers and other applicable legislation. The Client is entitled to apply to the competent Consumer Court or Consumer Arbitration Committee within the framework of applicable legislation.

22. Effectiveness

22.1. This Agreement shall be deemed to have been entered into and to have entered into effect between the Parties at the moment the User creates a membership or begins using the Platform through the Lagomya website, web panel, or mobile/VR applications.

23. Contact Us

Thank you for reading our terms.

If you have any questions regarding the Lagomya Service or the Agreements, please contact us at support@lagomya.com or through our website.

We hope you enjoy using Lagomya!

Legal entity entering into the Agreement:

Metaverse Software Information Technologies Trade Ltd. Co.
ODTÜ Teknokent İkizler Binası, Üniversiteler Mahallesi İhsan Doğramacı Bulvarı K1-4A
Çankaya/Ankara/Türkiye