This Preliminary Information Form (the “Form”) has been prepared pursuant to the provisions of the Turkish Law No. 6502 on the Protection of Consumers (the “Law”) and the Regulation on Distance Contracts (the “Regulation”), for the purpose of informing the Client, prior to the conclusion of the Distance Sales Agreement, about the Session/Session Package the Client will purchase electronically through the Lagomya Platform. This Form constitutes an integral part of the Distance Sales Agreement to be concluded.
1. Seller (Provider) Information
Full Name / Title: [PROVIDER FULL NAME]
Professional Title: [Psychiatrist / Clinical Psychologist / Other Provider-Specialist]
Address: [PROVIDER CONTACT ADDRESS]
E-mail: [PROVIDER E-MAIL]
2. Intermediary Service Provider Information
Title: Metaverse Software Information Technologies Trade Limited Company (“Metaverse” or “Lagomya”)
Address: ODTÜ Teknokent İkizler Binası, Üniversiteler Mahallesi İhsan Doğramacı Bulvarı K1-4A Çankaya/Ankara/Türkiye
E-mail: support@lagomya.com
Metaverse acts as an intermediary service provider in this sale in the electronic environment pursuant to the Turkish Law No. 6563 on the Regulation of Electronic Commerce, and is not a party to the Distance Sales Agreement.
3. Buyer (Client) Information
Full Name: [CLIENT FULL NAME]
Address: [CLIENT ADDRESS]
E-mail: [CLIENT E-MAIL]
Phone: [CLIENT PHONE]
4. Information Regarding the Service Subject to the Agreement
- Type of Service: [Remote Health Service / Consultancy Service]
- Provider Rendering the Service: [PROVIDER FULL NAME / TITLE]
- Package to Be Purchased: [1 / 2 / 4 / 8]-Session Session Package
- Session Duration: [30 / 50] minutes
- Total Sales Price (VAT Included): [AMOUNT] TL
- Payment Method: [Credit Card / Debit Card / Other]
4.1. Method of Performance: Sessions are performed via online video or audio calls within the scope of Appointments booked by the Client through the Platform. The Session Package is credited to the Client’s Platform account and becomes ready for use immediately after order confirmation and completion of payment.
4.2. Session Usage Period: All Session rights within a Session Package must be used within no later than 6 (six) months from the purchase date. A reminder notification for unused Sessions is sent to the Client 1 (one) month before the usage period expires. Sessions not used within this period lose their validity, without prejudice to Articles 6 and 7 of this Form.
4.3. Software and Hardware Required to Use the Service: The Client may use the purchased Sessions by logging into the Platform with their username and password from electronic devices with an internet connection that meet the minimum hardware requirements, and by creating an Appointment with the Provider.
4.4. The content on the Platform does not constitute a diagnosis or treatment recommendation, and the information, suggestions and evaluations provided to the Client during a Session are exclusively the personal and professional opinions of the Provider.
5. Information on Payment
5.1. The Provider has authorized Lagomya to collect the fees payable under the Agreement in the Provider’s name and on the Provider’s behalf, and the Client’s payment obligation is discharged upon payment being made to Lagomya acting in its capacity as representative.
5.2. Payment of the price by the Client is a prerequisite for the performance of the service subject to the Agreement.
6. Right of Withdrawal
6.1. The Client has the right to withdraw, with respect to unused Sessions, within 14 (fourteen) days from the date of purchase of the Session Package, without giving any reason and without paying any penalty (the “Withdrawal Period”).
6.2. To exercise the right of withdrawal, it is sufficient to submit a written notification to support@lagomya.com within this period.
6.3. Where the right of withdrawal is exercised, the amount corresponding to unused Sessions is refunded to the Client, without any cost being imposed on the Client, within no later than 14 (fourteen) days from the date the notification is received, in a manner appropriate to the payment instrument used.
6.4. Within 30 (thirty) days following the expiry of the Withdrawal Period (14 days) (the “Refund Period”), the Client may request a refund for unused Sessions. In that case, used Sessions are calculated at the undiscounted unit Session fee, and the difference between this amount and the discounted package fee is deducted from the total refund amount as a penalty against the Client. After the Refund Period expires, the Client may not request any refund.
7. Cases Where the Right of Withdrawal Cannot Be Exercised
7.1. Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in contracts for services whose performance has begun, with the Client’s approval, before the Withdrawal Period expires. Accordingly, used (performed) Sessions are not subject to the right of withdrawal.
7.2. For services provided within the scope of an Instant Appointment (purchased less than 1 hour before the appointment time), the Client cannot exercise the right of withdrawal since the Client has consented to the immediate performance of the service; the fee paid for an Instant Appointment is not refundable under any circumstances.
8. Appointment Cancellation and Rescheduling
8.1. The Client may cancel or reschedule an Appointment provided that notice is given at least 24 (twenty-four) hours before the Appointment time; in the case of cancellations outside this period or failure to attend the Appointment (no-show), the relevant Session is deemed used and no fee refund, additional period or additional Session is granted.
8.2. The Client is entitled to cancel Appointments at most 2 (two) times within the scope of the same Session Package.
9. Complaints and Remedies
9.1. The Client may submit requests and complaints before and after purchase to support@lagomya.com.
9.2. In disputes relating to this sale, the Consumer Arbitration Committees at the Client’s place of residence or where the transaction was made are competent within the monetary limits announced annually by the Turkish Ministry of Trade; for disputes exceeding these limits, the Consumer Courts are competent.
10. Other Matters
10.1. This Form and the Distance Sales Agreement to be concluded thereafter are deemed concluded and to have entered into force electronically upon the Client confirming the order and paying the price; a copy of this Form and the Agreement is delivered to the Client electronically.
10.2. The Client confirms electronically that they have read this Preliminary Information Form and that they have been fully and accurately informed about the essential characteristics of the service ordered, its sales price, the payment method, the conditions of performance and the right of withdrawal.