Last Updated: 01.07.2026
This Agreement has been executed between the parties below under the terms and conditions set forth herein.
1. Parties
1.1. Seller (Provider)
Full Name / Title: [PROVIDER FULL NAME]
Professional Title: [Psychiatrist / Clinical Psychologist / Other Provider-Specialist]
Address: [PROVIDER CONTACT ADDRESS]
E-mail: [PROVIDER E-MAIL]
(hereinafter referred to as the “Provider” or “Seller”.)
1.2. Buyer (Client)
Full Name: [CLIENT FULL NAME]
Address: [CLIENT ADDRESS]
E-mail: [CLIENT E-MAIL]
Phone: [CLIENT PHONE]
(hereinafter referred to as the “Client” or “Buyer”.)
1.3. Metaverse Software Information Technologies Trade Limited Company (“Metaverse” or “Lagomya”), established at Üniversiteler Mahallesi İhsan Doğramacı Bulvarı ODTÜ Teknokent İkizler Binası K1-4A Çankaya/Ankara/Türkiye, acts as an electronic intermediary in the execution and performance of this Agreement through the Lagomya Platform (the www.lagomya.com website and the Lagomya mobile, desktop and VR applications). Metaverse holds the status of intermediary service provider under Law No. 6563 on the Regulation of Electronic Commerce and is not a party to this Agreement.
2. Definitions
The terms “Platform”, “User”, “Client”, “Provider”, “Session”, “Session Package”, “Appointment”, “Instant Appointment”, “Remote Health Service” and “Consultancy Service” used in this Agreement shall have the meanings set forth in the Definitions section of the Lagomya User Agreement.
3. Subject and Scope of the Agreement
3.1. This Distance Sales Agreement (“Agreement”) governs the rights and obligations of the Parties with respect to the sale and performance of the Session/Session Package ordered by the Client electronically through the Platform, whose specifications and sales price are set forth below, in accordance with Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation.
3.2. The Client acknowledges, declares and undertakes that they have been informed, prior to order confirmation on the Platform, of the essential characteristics, sales price, payment method and performance conditions of the Session/Session Package that is the subject of this Agreement, in a clear, comprehensible manner suitable for the electronic environment, and that they have provided the necessary confirmation electronically.
4. Information Regarding the Service Subject to the Agreement
- Type of Service: [Remote Health Service / Consultancy Service]
- Provider Rendering the Service: [PROVIDER FULL NAME / TITLE]
- Package Purchased: [1 / 2 / 4 / 8]-Session Session Package
- Session Duration: [30 / 50] minutes
- Total Sales Price (VAT Included): [AMOUNT] TL
- Payment Method: [Credit Card / Debit Card / Other]
- Order Date: [DATE]
4.1. Method of Performance: Sessions are performed by online video or audio meeting within the scope of Appointments booked by the Client through the Platform.
4.2. Session Validity Period: Each Session right must be used within 6 (six) months from the date on which it is granted; the entire Session Package must be used within 1 (one) year from the date of purchase. Sessions not used within these periods shall lapse, subject to Article 7 of this Agreement.
5. General Provisions
5.1. The Client acknowledges that they have read and been informed on the Platform of the essential characteristics of the service subject to the Agreement, the sales price, payment method, performance conditions and preliminary information regarding the right of withdrawal, and that they have provided the necessary confirmation electronically.
5.2. By confirming the order, the Client shall be deemed to have accepted all terms and conditions of this Agreement.
5.3. The Provider is obliged to perform the service subject to the Agreement on the Appointment date and time selected by the Client through the Platform, with professional care and diligence.
5.4. The Provider has authorized Lagomya to collect the fees payable under this Agreement on the Provider’s behalf and account, and the Client’s payment obligation is discharged upon payment being made to Lagomya in its capacity as representative.
5.5. The appointment, cancellation, postponement and refund terms relating to the service subject to the Agreement are set forth in the relevant article (Article 9) of the Lagomya User Agreement and form an integral part of this Agreement.
5.6. The content available on the Platform does not constitute a diagnosis, assessment or treatment recommendation; the information, advice and evaluations provided to the Client during a Session are exclusively the personal and professional opinions of the Provider.
6. Right of Withdrawal
6.1. The Client has the right to withdraw from this Agreement in respect of unused Sessions within 14 (fourteen) days from the date of purchase of the Session Package, without giving any reason and without paying any penalty (the “Withdrawal Period”).
6.2. To exercise the right of withdrawal, it is sufficient to send a written notice to support@lagomya.com within this period.
6.3. In case the right of withdrawal is exercised, the amount corresponding to the unused Sessions shall be refunded to the Client, without any additional cost, in a manner consistent with the payment instrument used, within 14 (fourteen) days at the latest.
7. Situations in Which the Right of Withdrawal Cannot Be Exercised and Exceptional Cases
7.1. Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised in respect of service contracts whose performance has commenced within the Withdrawal Period with the Client’s consent. Accordingly, Sessions that have been used (performed) are not subject to the right of withdrawal.
7.2. In services provided within the scope of an Instant Appointment (purchased less than 1 hour before the appointment time), the Client cannot exercise the right of withdrawal as they have consented to the immediate performance of the service; the fee paid for the Instant Appointment shall in no way be refunded.
7.3. The Client may request a refund for unused Sessions within 3 (three) months following the end of the Withdrawal Period (14 days) (the “Refund Period”); in such case, used Sessions shall be calculated at the non-discounted unit Session price, and the difference between this amount and the discounted package price shall be deducted from the total refund amount as a penalty against the Client. No refund can be requested by the Client after the expiry of the 3 (three)-month Refund Period.
8. Appointment Cancellation and Postponement
8.1. The Client may cancel or postpone their Appointment by giving notice at least 24 (twenty-four) hours before the Appointment time; for cancellations outside this period or in case of no-show, the relevant Session shall be deemed to have been used and no refund, additional time or additional Session shall be granted.
8.2. The Client is entitled to a maximum of 2 (two) Appointment cancellations within the same Session Package; new cancellation requests exceeding this limit may be refused.
8.3. If the Provider cancels the Appointment for force majeure or a reasonable cause, the Client shall be offered a new Appointment or the relevant Session right shall be credited back to the Client’s account.
9. Default and Its Legal Consequences
9.1. If the Client defaults on payments made by credit card or other payment instruments, the cardholder shall pay interest and be liable to the relevant bank or financial institution under the terms of the agreement between them. In such case, the relevant bank or financial institution may resort to legal remedies and demand from the Client any resulting costs and attorney’s fees.
10. Intellectual Property and Protection of Personal Data
10.1. Personal data shared under this Agreement shall be processed in accordance with the Privacy and Protection of Personal Data article of the Lagomya User Agreement and the Disclosure Notice on the Processing of Personal Data published on the Platform.
10.2. The Client agrees not to record audio or video during a Session and not to share any Session content with third parties in any manner.
11. Resolution of Disputes
11.1. In disputes arising from the application of this Agreement, within the monetary limits announced annually by the Ministry of Trade, the Consumer Arbitration Committees in the Client’s place of residence or the place where the transaction was made shall have jurisdiction; disputes exceeding these limits shall be resolved by the Consumer Courts.
11.2. Turkish Law shall apply to disputes arising from this Agreement.
12. Entry into Force
12.1. Upon confirmation of the order relating to the Session/Session Package on the Platform by the Client and payment of the price, this Agreement shall be deemed to have been executed electronically and entered into force.
The Client declares that they have read and understood this Agreement and the preliminary information forming an integral part of the Agreement in the electronic environment and accept all of its terms.
Metaverse Yazılım Bilişim Tic. Ltd. Şti.
ODTÜ Teknokent İkizler Binası, Üniversiteler Mahallesi İhsan Doğramacı Bulvarı K1-4A Çankaya/Ankara/Türkiye